Shopwinx provide great customer experience each time you shop with us. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents to avail replacement services.
All you need to do is give us a call or drop an email at email@example.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Replacement for products is subject to inspection and checking by Shopwinx team.
- A replacement cannot be possible if the product is burnt, damaged by short circuit, broken by the customer or damaged while using by the customer.
- We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office address.
- Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’
- In case of the product’s sold out at the merchant’s end, customer can choose any other product from our website or can keep the amount debited to his Shopwinx account as shopping credit.
Members of our Complain Management Team will ensure your replacement or refund at the quickest possible time.